Offshoot Labs ("we", "us", or "our") operates software products and services. This Privacy Policy explains how we collect, use, and protect your information when you use our websites and applications.
Information We Collect
We may collect the following types of information:
- Account information: When you sign up for one of our products, we collect your name, email address, and any information required to connect to third-party platforms (such as Shopify, HubSpot, or Zendesk).
- Usage data: We collect information about how you interact with our products, including pages visited, features used, and actions taken. This helps us improve our services.
- Device and browser information: We may collect your IP address, browser type, operating system, and device identifiers for security and analytics purposes.
- Information from third-party platforms: When you connect a third-party account (e.g., your Shopify store), we access only the data necessary to provide the service, as described in each product's documentation.
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our products and services
- Communicate with you about your account, updates, or support requests
- Monitor and analyze usage trends to improve user experience
- Detect, prevent, and address technical issues or security threats
- Comply with legal obligations
Cookies and Tracking
Our websites and applications may use cookies and similar tracking technologies. These include:
- Essential cookies: Required for the basic functionality of our services, such as maintaining your session.
- Analytics cookies: We may use third-party analytics services (such as Google Analytics or similar tools) to understand how our products are used. These services may collect information about your browsing behavior in aggregate form.
You can control cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of our services.
Third-Party Services
We may share information with third-party services that help us operate our business, including:
- Cloud hosting and infrastructure providers
- Analytics and monitoring services
- Payment processors (when applicable)
- Email and communication platforms
These providers only access your data to perform services on our behalf and are obligated to protect it. We do not sell your personal information to third parties.
Data Retention
We retain your information for as long as your account is active or as needed to provide our services. If you request deletion of your account, we will remove your personal data within a reasonable timeframe, except where we are required to retain it by law.
Data Security
We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Your Rights
Depending on your jurisdiction, you may have the right to access, correct, or delete your personal data, as well as the right to object to or restrict certain processing. To exercise any of these rights, please contact us using the information below.
Changes to This Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this Privacy Policy, please contact us at ke@offshoot-labs.com.